Introduction

Homezia respects customer privacy and aims to explain our practices in clear language. This Privacy Policy applies to information collected through our store, communications, order experience, customer support, and related services.

By using the Homezia website or providing information to us, you acknowledge the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the website or provide personal information through it.

Information We Collect

We may collect information that you provide directly, information generated when you use our website, and information received from service providers that help operate the store.

• Contact details such as name, email address, phone number, and shipping or billing address.
• Order details such as products viewed or purchased, transaction records, shipping status, and customer service history.
• Payment-related details processed through secure payment providers. Homezia does not need to store full payment card numbers to complete standard store transactions.
• Device and usage information such as browser type, pages visited, approximate location, referral source, and interactions with website features.
• Messages you send to us, including support requests, product questions, feedback, and communications about orders.

How We Use Information

Homezia uses information to operate the store, provide customer support, improve the shopping experience, and communicate with customers about appliance orders and services.

• To process orders, confirm purchases, arrange shipping, provide updates, and respond to order-related questions.
• To support customer service, returns, exchanges, product questions, and account-related requests.
• To improve website performance, product presentation, appliance category navigation, and overall customer experience.
• To send service messages, policy updates, customer support replies, and other communications related to your interactions with Homezia.
• To detect, prevent, and respond to fraud, security issues, misuse, technical problems, or activity that may violate our terms.
• To comply with applicable laws, accounting obligations, tax requirements, and lawful requests.

How We Share Information

We may share information only as needed to operate the store, serve customers, protect our business, and comply with legal requirements. We do not sell personal information for unrelated public display.

• With payment processors, shipping carriers, order management tools, hosting providers, analytics services, and customer support providers.
• With professional advisors, business service providers, or legal authorities when reasonably necessary for compliance, safety, or dispute resolution.
• In connection with a business transaction, such as a merger, acquisition, financing, reorganization, or transfer of business assets.
• When you direct us to share information or when sharing is needed to complete a service you requested.

Cookies and Store Experience

Homezia may use cookies, pixels, local storage, and similar technologies to keep the website working, remember preferences, understand store performance, support security, and improve the browsing experience.

You can usually adjust cookie settings through your browser. Some features, such as cart functions, checkout flow, saved preferences, and website performance tools, may not work properly if certain cookies are disabled.

Your Choices and Rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, portability, or other privacy-related actions regarding your personal information.

To submit a request, contact Homezia using the details below. We may need to verify your identity before completing certain requests. We will respond in a manner consistent with applicable law.

Data Retention and Protection

We retain information for as long as reasonably needed to provide services, complete transactions, maintain business records, resolve disputes, prevent fraud, comply with legal obligations, and improve customer support.

Homezia uses reasonable administrative, technical, and organizational safeguards designed to protect information. No website, storage system, or online transmission can be guaranteed to be completely secure, but we work to maintain responsible safeguards.

Children’s Privacy

Homezia is intended for general audiences and is not designed to collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and respond appropriately.

International Visitors

If you access Homezia from outside the United States, your information may be processed in locations where our store, service providers, or technical systems operate. Privacy laws may differ from those in your location.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in store operations, legal requirements, technology, or customer support practices. The updated version will be posted on this page with a revised effective date when appropriate.